Compassionate Refunds

Air NZ sets up team to review compassionate refunds

Customers can ask for a refund if they can no longer travel due to ill health or financial hardship caused by the pandemic.

The policy has been in place since the start of the pandemic, and the airline said a large number of people had re-booked using their credits.

But it recognised travel was still out of reach for some people and wanted to remind them of potential refunds.