Matai’a Seti Sa who is one of the only three employees remaining at Le Lagoto Resort in Savaii believes his guests are attracted to and stay at his resort because of his personality and his smile.
“Your smile is everything,” he said. “It can kill any burden the guest is coming with to your resort.
“Even if I feel and know that I am the grandfather of this resort, I try my best to smile all the time and you know what, I feel proud and get goosebumps whenever a guest shakes my hand and tips me off with at least a $50 all because of that smile.”
